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Trapped in MS authenticator credentials loop on a personal account (Office for Mac)

Anonymous
2024-04-30T14:06:14+00:00

I have both a personal and work account. I am currently locked out of my personal account because I cannot authenticate using MS authenticator. I never set up authenticator for my personal account. When I try to add my personal account information on authenticator, it requires me to validate my credentials via... you guessed it... MS authenticator. I have tried everything, including filling out the detailed authentication recovery form twice. Now I am locked for another 24 hours because I submitted more than two forms. This is infuriating. I cannot win. please help. Also I am on a mac.

Microsoft 365 and Office | Subscription, account, billing | Other | Other

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  1. Anonymous
    2024-04-30T18:47:41+00:00

    Dear Ian McGonnigal

    Welcome to the Microsoft community.

    I understand that you are currently having issues with Authenticator.

    Unfortunately, issues related to Authenticator are outside the scope of support on the Microsoft forum. There is a special section in Microsoft Learn for this issue that is designed to support authenticator users like you.

    Here is a link Microsoft Authenticator - Microsoft Q&A to the forum where you can address specifics and share your ideas on how to solve the problem.

    Even though I can't help you, I hope that the information I have provided will help you find a better direction.

    I will keep this issue on file in case our great volunteers have any ideas for you.

    Yours sincerely,

    Cece-MSFT | Microsoft Community Support Specialist

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