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authenticator problems

Anonymous
2024-07-23T07:57:55+00:00

Authenticator is not working properly. It emails a code, THEN says I need to do another code,.or phone, so I add the last digits of cell phone/mobile and your system says its not working try another method.

I cannot access anything. I pay for your service and the useless phone line sends me online to a system that does not work

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  1. Anonymous
    2024-07-23T08:51:54+00:00

    Hello stephenwhittern.     Welcome to the Microsoft Community.I wish very much that I could be of assistance in resolving your issue, but questions about Authenticator are beyond the scope of support in the Microsoft forums. A dedicated board exists for this issue, and there it is intended to support developer just like you.Here is a link to the forum where you can raise specifics and share your ideas for resolving the issue.Finally, while I can't assist you further, I hope the information I've provided will help you find a better direction. I'll hold this question in case one of our excellent volunteers comes up with an idea for you.Best RegardsEliac | Microsoft Community Support Specialist

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