error code 135011

Question

******@student.aast.edu

Something went wrong Your organization has disabled this device.To fix this, contact your system administrator and provide the error code 135011.More information: https://www.microsoft.com/wamerrors

Answer 1

Dear Ahmed Fathy,

Greetings! Thank you for posting in Microsoft Community.

According to this support article Your organization has disabled this device when trying to activate Microsoft 365 Apps - Microsoft 365 | Microsoft Learn

This error message can occur if the device was either deleted or disabled in Microsoft Entra ID, and the action was not initiated for the device itself.

To resolve the issue, follow the steps:

• If the device was disabled in Microsoft Entra ID, an administrator who has sufficient privileges can re-enable it from the Microsoft Entra admin center, as follows: (Please contact your Microsoft 365 Administrator to help you perform these steps. Reference: How do I find my Microsoft 365 admin? - Microsoft Support)
  1. Sign in to the Azure portal.
  2. Select Microsoft Entra ID > Devices.
  3. Examine the disabled devices list in Devices, by searching on the username or device name.
  4. Select the device, and then select Enable.
  For more information, see Manage device identities using the Azure portal.
• If the device was deleted in Microsoft Entra ID, you have to re-register it manually. For detailed steps to do this, see Re-enable or re-register the device.

Thanks for your time and cooperation! Have a nice day!

Sincerely,

Tina | Microsoft Community Moderator