Cannot sign up for E5 Office Developer Subscription

Question

I am trying to sign up for Microsoft Office Developer Edition and at the phone number step, it is showing the attached error.

I've found several threads related to this issue where the general solution was to change the Wifi, browser, clear cache which I've done already. I've also tried several phone numbers and all of them have same issues. All of these numbers have not been previously registered.

Can anyone please help me with this?

Answer 1

Hello Saxena Ashwin**,**

Good day! I hope you are doing well.

As you can see the issue was out of my scope, so I had to redirect you to the right direction but since you are still looking for answers, so I got some information which I am forwarding to you from another team. I hope the effort will be helpful for your situation.

Per checking with our backend team, I confirmed that E5 developer from Developer program channel is no longer available. Developer program Team have taken immediate action to block developer tenant acquisition for any new member and existing ones who does not have a valid/paid Visual Studio subscription.

As of Jan 24th, only customers who have a paid VS subscription (the only customers for whom we have 100% confidence in their qualifications) can acquire a tenant via the program; all other accounts have been blocked.

If you want to continue request E5 developer subscription, we suggest you sign up from Visual studio and activating the M365 Developer Subscription (E5) Benefit in Visual Studio Subscriber portal (https://my.visualstudio.com).

Since we are not able to provide you E5 developer from our end please visit this site to purchase your required subscription. If you face any issue while purchasing, please follow the instructions to raise a service request and share me the service request number

Let me know if you need more help or if you have any other questions.

If you think that I have provided the necessary information related to his post, you can also vote for this thread. Your vote in order to make this thread a top content and help any other community users who might be facing a similar scenario to easily find this thread/post.

Feel free to post back to the forum if any issue comes up and we'll be glad to assist.

At this point, I would like to thank you very much for your valuable time and kind cooperation.

Looking forward to your response and have a great day ahead!!

Sincerely

S M Nazmun Nur | Microsoft Community Moderator

Answer 2

Hi Nazmun Nur,

I contacted the technical team and all they asked to me to do is find a number that works. I've tried several phone numbers but still that issue persists. What should I do next? I am getting delayed in my project due to this.

Answer 3

Hi Nazmun Nur,

Thank you for your response. I'll contact the global service as soon as possible. But the steps that you've listed, I've already performed them. Also, it's not just about this number. I've tried several other phone numbers. Moreover, I've no reason to think that my phone number should be flagged because I haven't used this number anywhere in Microsoft.

Answer 4

Hello Saxena Ashwin**,**

Good day! Thank you for reaching out to Microsoft community.

I'm sorry to hear that you're having trouble signing up for the E5 Office Developer Subscription. This error message usually occurs when the phone number you're trying to use has been flagged as suspicious or has been used too many times to create accounts.

To resolve this issue,

• Refresh the browser cache and cookies for all times.
• Then you can try using a different phone number that has not been used before to sign up for the subscription.
• If you don't have access to another phone number, you can contact Microsoft support for further assistance via phone call.
• They will be able to help you with the sign-up process and provide you with additional troubleshooting steps if necessary.

You can call the directly for more information about this: Global Customer Service phone numbers - Microsoft Support.

Here are all ways of contacting Microsoft support:

• If you’re outside the United States, see the global support phone numbers.
  • Regarding the issue only phone support can help and ask them to escalate your issue to the data protection team.
  • While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: Get support - Microsoft 365 admin | Microsoft Learn.
  • Global Customer Service phone numbers - Microsoft Support.

Business Assist for Microsoft 365 is designed for small businesses to give you and your employees around-the-clock support and access to small business specialists as you grow your business, from onboarding to everyday use. Learn more at Business Assist for Microsoft 365.

Professional Direct Support for Microsoft 365 provides additional advisory support and proactive services to help plan, implement, maintain, and optimize Microsoft 365 solutions that align to your business's needs, as well as reactive support to assist you along the way. Learn more at****Professional Direct Support for Microsoft 365.

I hope this helps. Let me know if you have any further questions or concerns.

Please understand that our initial response may not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thanks for choosing the MS community.

Looking forward to your response and have a great day ahead!!

Sincerely

S M Nazmun Nur | Microsoft Community Moderator