No Authenticator Access

Question

Hi

I'm having Trouble login in to my Microsoft 365 account.

I'm in a loop where the authenticator is my access but I don't have access to it as I made the account only to have access to Office applications

I know the email , password and recovery email only that the authenticator is preventing me from getting access to the account

I want to change the payment method that's why I'm trying to gain access again

I tried calling customer support and led me to aka.ms/mssetup but i need to login before i can access it

if you have experience this please help me

Thanks in advance

Answer 1

For your situation only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2