Authenticator app's passcode not working.

Question

Hello. I need to use Microsoft Authenticator to access some files for work.

However, neither of these options, [Approve a request on my Microsoft Authenticator app] or [Use a verification code], works.

For the first option, the request doesn't even pop up on my phone.

Things I have tried:

Restarting my phone.

Re-installing the app. (I'm running the latest version.)

Re-adding my account to the app.

Turning off VPN.

Turning off Wi-fi and back on.

Notifications are on.

If anyone can help me with this, I'd really appreciate it!

Answer 1

Hello amnine,

Good morning. Thank you for posting in the community!

I apologize for any inconvenience caused by Microsoft Authenticator. We mainly focus on the basics of Outlook and would like to provide guidance on your query.

For questions specifically related to multi-factor authentication, I recommend posting your concerns in the appropriate community. You can find expert support in the "Microsoft Authenticator" section in Microsoft Authenticator - Microsoft Q&A. Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems.

I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.

Thank you for your cooperation and understanding. Feel free to post your questions in the Microsoft Community and we will always do our best to help you.

Sincerely,

Md Ashabul Haque - Spain | Microsoft Community Moderator