Sharepoint refresh bug

Question

My company's Sharepoint displays files a bit like a proper file browser, with a hierarchy of folders. If I am deep in the hierarchy, and refresh the page, the current directory is not displayed, but rather the root directory.

How can I report this bug?

Answer 1

Dear Jack,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

I understand your concern and I would like to convey that I have tested the behavior at my ene, where I am able to see the current directory of the file stored in the SharePoint Online Document Library even after refreshing the browser.

In this situation, I would like to confirm whether you are having the same issue when accessing the files in the InPrivate or Incognito window of the browser.

If still the same issue, we are sorry and I believe the problem should be further investigated by the related development team, where they can collect the HAR logs while reproducing the problem and perform further investigation.

Note: I have checked the service health dashboard at the Microsoft end, where there is no related incident found.

So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia