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Microsoft Office 365 Form Error

Anonymous
2024-05-21T07:48:52+00:00

I cannot seem to sign in on my Office Forms through the work email, it gives me this error: Session id: d51ca2de-350c-4c39-87b9-a89322ad730d, Correlation id: xxxxc6fb-0f3c-4f81-xxxx-24cba5651d36

Microsoft 365 and Office | Microsoft Forms | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-22T09:32:47+00:00

    Dear Christine Rukunga,

    Good day!!

    Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

    I understand your concern and I would like to convey that I have tested the behavior at end, where I am able to access the Microsoft Forms without any issue.

    In this situation, I would like to confirm whether Microsoft Forms is available in your Office 365 Subscriptions page:

    Open the browser such as Google Chrome> Access https://portal.office.com > Enter Office 365 account details> Click on the profile picture at the top right (beside the question mark icon)> View Account> Scroll little down and click on Subscriptions> See whether you are having Microsoft Forms.

    If yes, I would like to confirm whether you are able to access the Microsoft Forms in the Incognito window of the browser:

    Open the Google Chrome browser> Click on the three dots at the top right> New Incognito window> Access https://portal.office.com > Enter Office 365 account details> Click on the 9 dots at the top left> Click on Microsoft Forms> Check whether you are able to access it.

    If still the same issue happens, we are sorry and I believe the problem should be further investigated by the related development team, where they can collect the HAR logs while reproducing the problem and perform the further investigation.

    So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further.

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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