Authenticator vicious cycle

Question

Hello there.

I am trying to login on my Microsoft Account using the correct e-mail and password, by luck I was able to regain access to app.powerbi.com, however, when aiming to upload reports or change login access I am requested to enter the Authenticator code and that's when things get difficult.

The Authenticator is installed on my mobile, however, it is logged out and to login it also requests the Authenticator approval or code which I am unable to obtain because it as I am trying to login to the app.

How can I resolve it this vicious cycle of non-sense? It does not provide an alternative contact point to send authentication codes (email, mobile, etc)

Answer 1

You have to post your question in the specific community: https://learn.microsoft.com/en-us/answers/tags/122/microsoft-authenticator 

Also check this article https://support.microsoft.com/en-us/account-billing/troubleshoot-problems-using-microsoft-authenticator-a3a74493-566b-4c2e-b949-a2789bac0fd3 for troubleshooting.