Two step access issue

Question

Hello! I have a professional account which has a two step configuration. Issue is that, my previous phone (S23U) was stolen so I had to remotely erase data. Got my new phone (iP15PM) and obviously to login into my account I need a confirmation with Microsoft Auth. There is no other way I can access since it ask me for a MS AUTH confirmation or a Verification code generated by the MS AUTH app.

Can you please help me?
I completed the recovery form but I receive no confirmation at all.

Thank you!

Answer 1

Hello Geotab Cesetti**,**

Good day! Thank you for reaching out to Microsoft community.

I'm sorry to hear about your situation. Losing access to your two-step authentication can be tricky, but there are several steps you can take to regain access to your account.

However, there is another specific channel for your mentioned concern where you will get some possible information for certain specific resources and platform from our related community members.

I understand your concern but since your problem is related to Microsoft Authenticator, I would also like to suggest you post your concern in the related community i.e., Ask a question - Microsoft Authenticator - Microsoft Q&A to get the detailed help from the experts.

Meanwhile you may follow this article for similar issues: Common questions about the Microsoft Authenticator app - Microsoft Support.  

Apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365 and have limited knowledge on the Microsoft Authenticator; so, to get the fast and better assistance, we have redirected you in the correct path.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

S M Nazmun Nur