Changing email domain from "outlook.com" to the customized domain, will my email address with "outlook.com" can still receive emails?

Question

Hello,

I'm planning to get a customized domain name to replace my "outlook.com" email for my business, and have a few questions before doing it.

1. • After I change the domain name, for example "ABC.def@outlook.com" to "ABC.def@omg.com"; will my email can still receive the emails from my client using my old email address?
2. • Is it possible to change my email address after changing the domain, for example "ABC.def@outlook.com" to "ABC@omg.com"? Or do I have to remain it as "ABC.def@omg.com"?
3. • From the above questions, after changing domain, will it become 2 individual emails?

Answer 1

Dear Bunpot Assawarungsee

Greetings!

Thank you for posting on Microsoft Community!

Based on your description, I understand your need to get a customized domain name to replace your "outlook.com" email for your business.

Unfortunately, according to Changes to Microsoft 365 email features and storage - Microsoft Support, starting November 30, 2023, Microsoft 365 subscribers will no longer be able to create a new email address for any personalized domain associated with their Outlook.com mailbox.

Appreciate your patience and understanding and thank you for your time and cooperation. I wish you all the best!

Answer 2

Hi Connery

Thanks for your explanation.

The case that outlook.com can't be changed to the customized domain, is it only the personal & family subscription?

Does it apply onto the Business subscription too?

And if I start subcribe for Microsoft 365 Business Standard, and create new email, can I use my customized domain? Can you explain more how to do?

Thank you.

Answer 3

Dear Bunpot Assawarungsee

Thanks for your quick reply!

If you start subscribing to Microsoft 365 Business (Standard), you can surely use customized domain. However, you can't use the same email address for a commercial Microsoft 365 email account and a consumer Microsoft 365 or Outlook.com account. So, your current outlook.com account and your business account would be kind of separated. You may try to set up a forwarding/redirecting rule for your outlook.com account so that the mails sent to it would be visible to your business account.

Generally, when you sign up Microsoft 365 business service, it creates a domain for you, like contoso.onmicrosoft.com. The user ID that you create when you sign up includes the domain, like ******@contoso.onmicrosoft.com.

If you want to have your email look like ******@contoso.com, you can buy a domain or just follow the steps in Add your users and domain to Microsoft 365 if you own it already. And you can keep using the initial onmicrosoft.com domain even after you add your domain. It still works for email and other services, so it's your choice.

You can also replace your onmicrosoft.com domain after sign-up. While you can’t rename or remove an existing onmicrosoft.com domain, you can create a new one and make it your default onmicrosoft.com domain (your "fallback domain"). For example, if the initial domain you chose was fourthcoffee.onmicrosoft.com, if needed you can create a new onmicrosoft.com domain called fourthcoffeecorp.onmicrosoft.com and set it to be your fallback domain.

For more information, please kindly refer to Add a domain to Microsoft 365 - Microsoft 365 admin | Microsoft Learn and Domains Frequently Asked Questions | Microsoft Learn.

Your patience and cooperation will be greatly appreciated. I hope all the best!