loading SharePoint site particular folder getting error

Question

Hello 

Please i need your help on this issue.

We are getting Error while loading SharePoint site particular folder

We have tried clearing browser cache and cookies and we are using the latest browser.

We tried with browser's InPrivate window as well and the issue is still happening with all users using this folder.

We are SharePoint admin and have enough access to open the folder .

 While loading we can see the folders inside folder ,once it loaded completely we are getting an error message.

After completing the loading,

Answer 1

Hi IBN.,

Greetings. Thank you for posting the thread to our community. I understand your concern, it seems you’ve encountered an error message when you try to access a folder in your SharePoint site. I also notice the issue persists even though you’ve tried multiple methods to troubleshoot it. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

Due to this situation, I’m afraid this is a temporarily server-side issue needs to be investigated from back end to find the cause. The support team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

Since you mention you are the admin, I recommend you raise a support ticket to get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn

Appreciate for your patience and understanding. Hope you having a nice day.

Sincerely, Harry | Microsoft Community Moderator