Cannot access my account

Question

Hello,

I am the account admin of my business account. I've been locked out and cannot access my account. both my phone and my browser is giving me 2 factor authentication codes. I've tried using other methods (sending verification code) i cannot receive same.

Please advise how i can access my account.

Answer 1

Dear Abhinav Nunkoo

Based on your further description, I'm very sorry that the phone support didn't help you solve the problem, in order to help you and not waste more of your time, please kindly contact our professional authenticator related team directly, please click here: Microsoft Authenticator app forum

In addition, please also kindly try to create a service ticket in the Microsoft 365 admin center****to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

Note: if you are not using admin account, please kindly ask admin within your organization for help. If you are not sure who is admin, please kindly refer to: How do I find my Microsoft 365 admin? - Microsoft Support

Sincerely hope that your problem will be solved as soon as possible! Wish you have a wonderful day!

Sincerely

Kerry Chen | Community Moderator

Answer 2

The turnaround to resolve a microsoft issue is extremely lonnggggggggg.

Answer 3

Hello, when calling for support i reach some AI assistance?! Not helping at all at the moment

Answer 4

Dear Abhinav Nunkoo

Good day! Thank you for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, given that your problem is related to the administrator account, due to the lack of relevant permissions and tools in our forum, in order to better help you and not waste any more of your time, it is recommended that you contact our 365 support team directly by phone and they will provide you with further assistance. For details, please kindly refer to this official documents: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn

Note: Please note that you need to call the hotline on weekdays, (9am to 5pm, Monday to Friday) sincerely apologize and thank you again!

During the phone call, press "1" as a business email user and press "1" again for technical support. You may be asked for some information for verification, such as account or subscription information, organization details, phone number.

Here are other global support phone numbers: Global Customer Service phone numbers - Microsoft Support

Note: The Microsoft Technical or Business Support Engineer may collect alternate email address information to assist with the verification process.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator