Password reset

Question

Really I have assumed the responsibilities of an account previously managed by an administrator who has departed, yet I have only logged in once due to the prevailing constraints. This situation is peculiar, to say the least. Curiously, my predecessor continues to log in successfully, whereas access remains denied to me. As one of several administrators within the company, I am loath to request a daily password reset from my colleagues, as this process is both cumbersome and unsustainable. I am unable to reconcile with the occurrence of such unnecessary incidents. Therefore, I kindly request your assistance in resolving this matter with expedience.

Answer 1

Dear f33888

Have a nice day! Thank you for posting in the Microsoft Community. We will be happy to help you!

First of all, we regret the inconvenience caused to your work. Based on your description, I have a general understanding of your question, please double check whether you can reset your admin password, for your reference Reset passwords - Microsoft 365 admin | Microsoft Learn

In addition, since you are using admin account and can't access your account due, it's recommended that you contact the privacy team, as we're part of the community team and don't have permission to reset user/admin accounts. The privacy team is the only support team that verifies and resets the account. To get the contact number for the privacy team, please see **** Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Customer service phone numbers - Microsoft Support

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During the phone call, please answer a few questions, to reach support, it is better to use some keywords like your account issue.

Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator