Password resetting

Question

Good afternoon having trouble with my reset password for the deped still wants a verification identify through txt or call from my old cp number xxxxxxxxxxx7 unfortunately this was not existed anymore how can I proceed with my password resetting? Thank you for your answer. God bless.

Answer 1

Dear Consuelo Gayotin

Good day! Thanks for posting in the Microsoft Community. We'll be happy to help!

First of all, we regret for the inconvenience caused to your work. Based on your description, I have a general understanding of your question, if you don't have your odl number any logner, then please kindly refer to following information:

Menahwile, about your password, if you are using business account and if your admin has given you permission to reset your password go to, passwordreset.microsoftonline.com/. If not please kindly contact your admin if you don't have permission to change your password. For your reference Reset passwords - Microsoft 365 admin | Microsoft Learn

And about how to change phone number for your Microsoft account to get verification code, please kindly refer to this official document **** Change the email address or phone number for your Microsoft account - Microsoft Support

In addition, if you are using admin account, please also kindly refer to this official document Update your admin phone number and email address - Microsoft 365 admin | Microsoft Learn

Thank you in advance for your understanding. Your patience and cooperation will be highly appreciated. I hope for all the best!

Sincerely

Kerry Chen | Community Moderator