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Authenticator app is in loop

Anonymous
2024-08-07T07:09:21+00:00

I have an issue of unable to login into microsoft authenticator because to login i need again authenticator. through web also i had same issue. it is like loop. I dont know how to login to my microsoft account.

Microsoft 365 and Office | Install, redeem, activate | For business | Other

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  1. Anonymous
    2024-08-07T07:37:13+00:00

    Dear Vijay Reddy Samula

    Good morning to you and thank you for your post in the Microsoft community.

    I understand that you're having trouble accessing your account. Since your query is regarding the Microsoft Authenticator app, we have a separate community team, so it is recommended to post through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information.

    • >Alternatively, as you've posted in the business category and if you're using a work account, these accounts are fully controlled by the company. You can contact your M365/IT administrator so they can reset MFA and remove the previous authenticator app sessions or add another authentication method for you through the Azure admin portal, such as phone/SMS, so you have more options for accessing your account. More information on how to add them here. Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn

    If you need guidance on how to find your admin, see How do I find my Microsoft 365 admin? - Microsoft Support

    In case you are the admin only and not able to access your account, you will need to contact Data protection team via phone to help with MFA reset because we are from community team, and we are not authorized to reset any user/admin account. Data Protection Team is the only support team to check and reset account. To find contact number of Data Protection team, please check Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support

    If your account is Microsoft personal account (outlook.com/live.com/Hotmail.com), please reply back to us, so we can involve personal account team for further assistance. At this time, your kind cooperation and understanding will be greatly appreciated.

    As we are community team, we have limited permissions in handling the current scenario you've brought to our attention. Unfortunately, we are unable to take any action in this matter. For further assistance regarding your concerns, particularly related to data protection issues, we kindly request that you contact our Data Protection Team using the information provided above. They will be able to provide you with the necessary guidance and support to address your specific needs.

    Thank you very much for your precious time. Stay safe and healthy.

    Sincerely,

    Shajia Afrin | Community Moderator

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