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OneNote browser issue

Anonymous
2024-09-23T09:25:02+00:00

Hi,

We are experiencing some issues using OneNote online.

The application lets us turn maths assist off and stops the students from using this feature.

The browser version; however, does not allow us to block this off for students to not use.

Has anyone else found this issue? Have you managed to find a work around?

If you have any questions, please let me know.

Microsoft 365 and Office | OneNote | For education | Windows

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  1. Anonymous
    2024-09-23T11:26:22+00:00

    Dear User,

    Good day!!

    I understand your concern and I would like to convey that I have tested the behavior in the OneNote for the web, where I can reproduce the same problem but when I tried the same steps in the OneNote application, there is no issue with the OneNote application.

    So, I have checked the behavior with the different user accounts, where I can reproduce the same problem only in the OneNote for the web.

    As we can reproduce the problem, I have checked the service health dashboard at the Microsoft end, where there is no related incident found.

    In this situation, I am sorry to convey that the problem should be further investigated by the related development team, where they can collect the related HAR logs while reproducing the problem and perform further investigation.

    Note: I also checked the service health dashboard at the Microsoft end, where there is no related incident found.

    So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further. (we will also report the behavior to the related internal team from our end)

    Reference: Get support - Microsoft 365 admin | Microsoft Learn

    Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

    Appreciate your patience and understanding. Have a great day!!

    Best Regards,

    Sophia

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