Help with Microsoft Authenticator App

Question

Please help, Microsoft Authenticator is providing 8-digit codes, but I require codes of exactly 6 digits. My Microsoft account shows that I should be able to log in using a code whether emailed to me or via SMS, but none of these options are working.

I would really like to speak to a person to solve this issue, but there are no options for this in Australia.

I have been trying for weeks to solve this issue, and it is impacting on my work and ability to support other people.

Answer 1

Please, Please help me

The Microsoft Authenticator app is not working on my new iPhone which I had to purchase.

I have read all of the forum posts but none apply to me and I don’t know how to reach Microsoft. Support

Years ago I could have figured this out but not now

For now I still have access to my old phone

I desperately need my phone to work and I am scared of being locked out.

Can someone please point me in the right direction. ******@live.ca

Answer 2

Hello VanessaMurray1, Thanks for using Microsoft products and posting in the community. I wish I could take care of your question, however, it would be more appropriate to publish it in the Microsoft Authenticator section of Microsoft Learn (English only) as more and more users are posting these questions there and you can click on "Ask a question" where there are specialists who can provide a more professional solution.

Here is the link to the Microsoft Authenticator section:Microsoft Authenticator - Microsoft Q&A We hope that your question will be handled correctly if you contact the right service. Thank you for your understanding!Best Regards,Arthur - MSFT | Microsoft Community Support Specialist