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Problem Authenticator Code

Anonymous
2024-09-11T17:17:53+00:00

Hello,

Since 2 weeks I cannot enter my M365 Account due to a problem with the Authenticator … suddenly no code was displayed at all. So, now I cannot enter my Admin area or receive emails at all :-/

It’s my business account, so HELP! It’s urgent.‼️

By the way, your phone call center really Sucks. There is no possibility to get support :-( it’s a maze with no exit .. how frustrating.

The funny thing is additionally: no login -> no online support center (you have to be logged in). Are you f…in kidding me?!?!

m

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. NoOneCan 7,795 Reputation points Volunteer Moderator
    2024-09-12T12:52:36+00:00

    For your situation only phone support can help and ask them to escalate your issue to the data protection team. While phone call, press "1" as a business email user and press "1" again as technical support. You also need to provide your subscription purchased information such as company name, billing information, phone number etc. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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