Billing notifications missing

Question

Split from this thread.

we're facing the same issues.. HELP!

Answer 1

Hello WMLIM888,

Good day!! Thank you for reaching out to the Microsoft community.

Based on the information provided, it appears that this situation is best handled directly by the Microsoft Billing and Subscription Management team.

Please note that, due to security and confidentiality reasons, our community team members do not have the necessary permissions or tools to access any user's tenant information. Our role is to guide you to the appropriate support channels where you can receive the assistance you need.

To ensure that your concern is addressed promptly and accurately, I kindly suggest you submit a support request through the Microsoft Admin Center. This will allow our billing team to investigate the matter thoroughly and provide you with the necessary assistance. You can access the Admin Center Get support - Microsoft 365 admin | Microsoft Learn. 

If you do not have access to the Admin Center, kindly reach out to the administrator of the tenant. If you are the administrator and still require assistance, please contact your partner or reseller Find your Microsoft 365 partner or reseller - Microsoft 365 admin | Microsoft Learn. 

You can also find the official article containing Global Office 365 Phone Support numbers here: Ways to contact support for business products - Admin Help & Global Customer Service phone numbers - Microsoft Support 

Your understanding and cooperation in this matter are greatly appreciated. Should you require further assistance or encounter any difficulties, please don't hesitate to let us know.

Thank you for your understanding and cooperation!