No Authenticator Numbers

Question

I am trying to get an Authenticator number from my Microsoft account which says Microsoft Entra ID in front of it. It does not provide a code. It says Ways to Sign In or Verify - Connected Account which you cannot do anything with. Below that is Other Ways to Sign In. If you try the Other Ways it asks for an Authenticator number, which is pretty rich. How do I get an authenticator code if I'm trying to change my password?

Answer 1

Hi Michael Walker8

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

I am truly sorry for the inconvenience this issue has caused you. Based on the description, I understand that you are having issue with MS Authenticator as it does not generate a pass code.

Since your query is regarding the Microsoft Authenticator app, we have a separate community team, so it is recommended to post through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information.

• If you are an end user of the organization, please kindly contact the administrators in your company. Admins can reset the authentication method for your account. The administrator can do this by following Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn.

• If you are the only administrator and cannot access your account, because your question is related to the administrator account, and our forum is open to the public. In addition, we have limited resources and permissions to review account-related scenarios. Even if you're the only admin in your organization, the admin account is relevant to your organization's security, we value your organization's security and privacy, so for any concerns, we sincerely recommend that you contact our dedicated Data Protection support team directly by phone. They are the only responsible and privileged support team for admin account access related questions. To find the Data Protection team's contact number, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support phone numbers. Depending on your country or region. For some countries, when calling the support number, while there will be about 30 seconds opening like something "you can visit link...." But you can ignore this opening and wait until the IVR options. During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc.

Thank you for your precious time and kind understanding.

Sincerely,

Roger Shen