Authenticator Access

Question

I can't use the Authenticator app because I'm logged in on a broken device, which I cannot delete

Answer 1

Hello Nardin Sebastiano (Student ENG 23)

Good day to you and thanks for your post in Microsoft community. Hope this finds you well.

I am writing to sincerely apologize for the inconvenience you have experienced due to authentication app.

Since we belong to Microsoft Community site, our forum is available for public. Also, we have limited resource and privilege to examine account related scenarios.

As your query is related with Microsoft Authenticator app, we have a separate community team, so it is recommended to post through Microsoft Authenticator - Microsoft Q&A so that a support agent from that team can verify and provide you with the necessary information.

Apologies for redirecting you to different community as the members in the category posted focus on the users with out of the box concerns on Microsoft 365 and have limited recourse on the Microsoft Authenticator; so, to get the fast and better assistance, we have redirected you in the correct path. 

If there is anything we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us. Your satisfaction is our top priority, and we are here to support you in any way we can.

Your kind understanding is greatly appreciated.

Sincerely,

Shajia Afrin | Community Moderator