Excel Print formatting

Question

Hello

One of my customers accesses an excel file on a shared drive which when they go to print preview, one machine shows the document on a single page, header and footer aligned correctly, exactly how they want it. Another user, accessing the same file on an identical device and with all print settings matching across both devices (and to the same printer), puts the document over 2 pages.

In addition, the version of Office is the same.

Why?!

Answer 1

Hi

We have already tried this, same issue.

Answer 2

Dear

Excel allows to print whatever sheet using different seeting, page setup resolution, etc

Please try to print to PDF and see if the result is still not consistant

Regards

JY

Answer 3

Thank you. I am Admin so i'll go ahead and log a ticket.

Answer 4

This is bug. I'd suggest you raise it to Microsoft directly. Hope it will be fixed at next version.

As workaround, you will need to decrease the row hight on the second device or set print option to fix one page.

Please contact your admin/IT department create a support ticket via Microsoft 365 Admin Center> Support> New service request. Support team there will have the correct channel and resources to help you investigate more and find what exactly the reason has caused this situation.

Get support - Microsoft 365 admin | Microsoft Learn

About how to find the admin in your organization, you can refer to How do I find my Office 365 admin