Share via

Error code 43881

Anonymous
2024-11-01T09:21:41+00:00

I was trying to purchase 365 business basic license. But I am getting the following error:

Something Happened

We need some more information to verify your order.

Please contact support for assistance. Click here to open a support ticket

To better assist you, please provide the following information to the Customer Service Representative:

  • Error code: 43881

Technical Details:

  • cV: 6jZroVXhZTem5LMV.1.14
  • TID: 40cb0a08-b3fd-44c9-b970-4f9abb42713a
  • UPN: ***Email address is removed for privacy***

I have tried with different card, but same error is happening. And the support phone numbers for my region are not working at all.

How can I solve this?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2025-01-24T21:54:27+00:00

    I am based in the UK, and followed another forum reply to call in to the hotline during business hours. The advisor created an invoice, which he sent to my email, and I was able to click through and complete the licence order.

    BUT the same issue came back when I tried to buy another licence. This time, another business advisor (based in the UK) gave me a much better workaround.

    1. If you are on your wifi network on your computer/ laptop, and use your mobile data to provide a hotspot to the computer. Try again to see if the card goes through.
    2. Otherwise, login to your administrator account using your mobile phone (no wifi, just mobile data) and place the order using your mobile phone.

    It should work!

    0 comments
  2. NoOneCan 7,710 Reputation points Volunteer Moderator
    2024-11-02T14:47:49+00:00

    Are you able to log in Admin portal?

    You may contact phone billing support for further assistance. See: https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    Note: In most countries/regions, billing support for Microsoft 365 for business products and services is provided in English from 9 AM-5 PM, Monday through Friday. Local language support varies by country/region.

    0 comments