Planner error message - We couldn't complete your request because your item or storage limit has been exceeded

Question

Can you please advise what, why and how this has happened?
There are only 2,400 task items in here of which are in the below status;

1,725 not started

675 in progress

0 Late

167 Completed

Thanks

Answer 1

Hi Owen_627,

I'm writing a follow up this case, do you have any further concern?

If you have any further concern, please feel free to contact us.

Have a good day and stay safe 😊

Sincerely,

Waqas Muhammad

Answer 2

Dear Owen_627,

Good! hope you are doing well.

I truly appreciate your effort and the valuable time you took to respond. First, please accept my apologies for the inconvenience you have encountered. I understand the impact this issue has on your daily work.

I would like to summarize this issue to make the information easily accessible. This will also help other community members find solutions more easily if they come across the same situation.

Issue Description:

Planner error message - We couldn't complete your request because your item or storage limit has been exceeded

Environment:

Office 365 for business.   

Microsoft Planner

Suggestion:

Split the plan by moving some of the tasks to a newly created plan and we also encourage you to share your thoughts and suggestions through our feedback community under Planner · Community (microsoft.com). To let the product development team know your needs and help improve our products and services.

Meanwhile, if you can understand my explanation and correct direction information about this entire scenario, I would like to request you to provide a valuable vote in above mentioned reply so that other users can understand the whole situation.

Have a nice day and stay safe 😊

Sincerely,

Ralph Chawatama | Microsoft Community Moderator

Answer 3

Thanks for the response. Although doesn't resolve my issue. It's a workaround!

Answer 4

Dear Owen_627,

Greetings! We appreciate your post on the Microsoft Community and we’re here to assist you.

I'm truly sorry for the inconvenience you are experiencing because the Planner error message you are getting. We understand that this issue can be frustrating, and we sincerely apologize for any inconvenience caused. We value your understanding.

Unfortunately, your plan seems to have reach the limit for Maximum active tasks in a plan. Microsoft Planner limits - Microsoft Planner | Microsoft Learn

We understand that this limitation can be frustrating, and we sincerely apologize for any inconvenience caused. The only viable workaround I could come up with at the moment would be for you to split the plan by moving some of the tasks to a newly created plan. We value your understanding, and I also agree with you that increasing the limit would be a great improvement to the features in Planner.

Microsoft values user feedback. We encourage you to share your thoughts and suggestions through our feedback community under Planner · Community (microsoft.com). The product development team monitors this site around the clock and your feedback will be considered. This is the best way to let the team know your needs and help improve our products and services. We hope to see this feature in the future version of Planner.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Ralph Chawatama | Microsoft Community Moderator