Removing MFA on global admin

Question

I have a global admin account for a tenant that is set up with MFA to the Authenticator app. Problem is, that phone is lost. How can I get past the MFA or remove MFA to log into the global admin account? I have the correct username and password, but getting past the MFA is the issue. Please advise

Answer 1

Dear SERVICE ONE2ONE IT,

Thank you for reply,

I'm sorry that call did not work for, as we are from forum team and not have access to help you on this issue, we recommend you raise ticket in authentication team, here is the link: Microsoft Authenticator - Microsoft Q&A

they will help you.

Thank you.

Answer 2

This does not work. It asks me to create a case at aka.ms/prosupport.

I need to speak to technician directly.

Where can a speak to technician directly?

Answer 3

Dear SERVICE ONE2ONE IT

Thank you for the reply,

For some countries, it will be an automated conversation like: First, when you call the hotline, and it will ask what kind of problem you are concerned about.

Answered: authenticator.

A: What kind of product are you using?

B: Office 365 for business.

A confirmation: education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Do you have the other administrator in your organization?

B: No.

A: Do you need a.... Service request?

B: Yes

->You can also refer to phone numbers in Global Customer Service phone numbers - Microsoft Support

If still does not work for you, I suggest raising your issue with our dedicated Microsoft Authenticator team via this: Microsoft Authenticator - Microsoft Q&A. They have extensive experience and vast knowledge in handling such matters and will be able to provide you with the most effective guideline.

Thank you for your kind understanding!

Answer 4

How can I talk to a technician directly? The phone prompt does not seem to get me to the right place and can't make out my domain. Therefore I can't progress. I need help urgently.

Answer 5

Hello SERVICE ONE2ONE IT Good day! Thank you for reaching out!I'm sorry to hear that you are having issues signing into your account due to MFA issue.If you are the sole administrator and are unable to access your account due to authentication issues,We recommend that you contact the data protection team, as we are on the Microsoft community team and do not have the authority to reset any user or administrator accounts. The data protection team is the only support team responsible for verifying and reinstating accounts. To find the contact number for your data protection team, see Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Customer service phone numbers - Microsoft SupportAlso, since we have dedicated support team for Microsoft Authenticator related queries, I'd also recommend you to kindly also post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently.We believe they would conduct in-depth research on the problem you encountered and provide you with more professional assistance.Thanks for your precious time and your understanding would be highly appreciated.