Issue with Authentication Application

Question

Greetings,

I am trying to sign in Microsoft Azure using my work account. However, I faced an issue. A code is sending to authentication app, but I did not receive it, also request on the app I can not receive it.

I need your help to be able to sign in using the authenticator app, or using the password ASAP.

Note: I tried the following

1. Delete the application and try again.
2. Sign in from different browsers.

Answer 1

Dear Majd,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist!

Based on your description regarding "Issue with Authentication Application". I would like to share some information with you, since we have dedicated support team for Microsoft Authenticator related query. So, we would recommend you to kindly post your query to Microsoft Authenticator support Forum via Microsoft Authenticator - Microsoft Q&A Engineers who are dedicated into Microsoft Authenticator with rich experience and more resources can then assist efficiently. We believe they would conduct in-depth research on the problem you encountered and provide you with more professional assistance.

In the meantime, kindly note this is very sensitive and should not be discussed here in a public forum which is accessible to all Microsoft customers. We value your organization’s security and privacy; If your account is Microsoft365 Work/School account and if you are end user/if you are admin but other user has admin rights, it is suggested to contact your admin and ask admin to reset the Authentication method for your account. Admin can do it by follow Manage user authentication options. (If you are not sure who is your admin, can refer this How do I find my Microsoft 365 admin? - Microsoft Support).

If the account in question is the only admin account,  we sincerely recommend that you contact our dedicated data protection support team directly via phone support on business days (Monday to Friday) and times: (select your country's region code): Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn or Global Customer Service phone numbers - Microsoft Support The phone support team or AI may ask for the subscription, domain, phone number, or an alternate email address for the verification process. So, our data protection team can assist you in resetting your multifactor authentication and once reset you will gain access to your admin account. Our Data Protection Team will ensure that your organizations data is secure and will remain private. Thanks for your understanding! Your patience and cooperation will be highly appreciated. I wish you all the best!

Best regards,

Inema |Community Moderator