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Anonymous
2024-08-28T12:07:34+00:00

In the process of MFA verification, I accidentally deleted mic Authenticator on my mobile device. Now I need to verify the two-digit verification code when I re-download this APP, but I cannot enter the two-digit verification code because I deleted this APP, so I am stuck in a dead loop

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  1. Anonymous
    2024-08-30T06:46:54+00:00

    Dear 晨鸥 袁，

    Thanks for visiting Microsoft Community.

    I understand that you are currently experiencing problems with Authenticator. This issue may require support from specific areas of expertise, and there is a dedicated section in Microsoft Learn (English only) for this issue, designed to support Authenticator users like you.

    This is the link to the forum where you can suggest details and share your ideas for solving the problem.

    I hope the information I've provided will help you find a better direction. I will file this question away in case our great volunteers come up with ideas for you.

    Microsoft Authenticator - Microsoft Q&A

    Best regards

    Miyeon.S - MSFT |Microsoft Community Support Specialist

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