Cannot access my email

Question

Hi, I'm receiving the following attempting to access my outlook mail :-

UTC Date: 2024-08-05T10:37:47.640Z
Client Id: 092B30C1F3624D36915286737091840D
Session Id: e312f005-1348-4ecb-819d-333ee77784ec
Client Version: 20240719002.19
BootResult: configuration
Back Filled Errors: Unhandled Rejection: Error: 500:undefined|undefined:undefined
err: Microsoft.Exchange.Data.Storage.TenantAccessBlockedException
esrc: StartupData
et: ServerError
estack: Error: 500
    at Object.s [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.95704411.js:1:121641)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.95704411.js:1:133869
st: 500
ehk: X-OWA-Error
efe: GV3PEPF0000367A, LO2P123CA0007
ebe: GV2PR02MB8650
emsg: TenantAccessBlockedError

Could you advise as to what the problem is ?

Answer 1

Hi Alan,

Thank you for connecting with us in Microsoft community.

According to your description and error message, "TenantAccessBlockedError"

This situation should be diagnosed by Microsoft's backend side support team.  Frontline technical support engineer can also involve specific support team for further investigation about some particular situation if it is required. After diagnosing the scenario, our technical support team can provide possible information from their end.

If there are any known issues, this information can be provided by the technical support engineer from their backend resources.

Since we forum moderators have limited permissions and access resources, due to this reason, we are unable to connect Microsoft frontline support team from this public community for further diagnosis.

For the above provided standard process information, in your organization, Office 365 global admin person may need to contact Office 365 support team on backend  via an open service request so they can diagnose this specific scenario through some more technical resources,

For this standard process, here's the official document for the global admin reference: Get support - Microsoft 365 admin | Microsoft Learn****(Online Option).

Note: End-user person may need to contact the Office 365 global admin person in their school / university / Business organization for connecting with technical support engineer for further process.

Important note: If any organization's Office 365 Business/Business/Education subscription is from a syndicated partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help the global admin to open the service request on their end. after the Office 365 support team will involve in the created service request.

I hope I have provided all the required process information and direction for your current situation.

Your cooperation precious time is highly appreciated.

Sincerely

Vaidya Darpan

Answer 2

Hi,

I've resolved this problem, it was caused by an account expiry which i sorted out in association with my domain provider.

Thanks for the reply, as i say, all is sorted now.

Alan