remote desktop services outlook notification shown but clicking it does not open the email

Elliott Chandler 1 Reputation point
2021-09-01T10:10:31.86+00:00

Server 2016 with Office 365 installed with Shared Activation. New Emails are received and the user gets the notification however clicking the notification does not bring up the email.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. ChristyZhang-MSFT 20,831 Reputation points Microsoft Vendor
    2021-09-02T02:43:24.62+00:00

    Hi @Elliott Chandler ,

    Welcome to our forum!

    What operating system do you use?
    What's the version of your Outlook 365? (File > Office Account > About Outlook). Please make sure you have upgraded your Outlook 365 to the latest version.

    To further confirm that the problem is only related to the outlook client, does the issue only occur when opening Outlook notifications? If so, does this issue occur recently or has it always existed? If it happened recently, did you carry out any special operations before that?

    According to the use of my Outlook 365(version 2108(Build 14326.20238 Click-to-Run)) client in win10 system, the emails can be opened successfully when I click outlook notifications. Considering the impact of some add ins, It is suggested that you try to start outlook in safe mode(win+R>type: outlook /safe) to check whether it works normally.

    If the issue still occur in safe mode, considering that the outlook program itself has been damaged, it is recommended that you try to fix the office application or uninstall and reinstall office to check if there're any differences.

    Hope to help you! If the above does not work, please provide more relevant information.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.