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Microsoft Authenticator Backup Issue

Anonymous
2024-08-22T17:32:49+00:00

On the support page for the Microsoft Authenticator app it states that only one of each type of account can be backed up- one personal, one work or school and one “other” however I have multiple Google accounts and multiple Microsoft accounts on my app, and they are apparently backed up.

If I try to restore them will they not be there? I was unaware that this limit was in place and am unsure as to whether it will present a problem if I come to recover my codes.

Any advice is appreciated, thanks.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-08-23T05:15:12+00:00

    Hi, JamieG6_.

    Welcome to the Microsoft Community.

    I understand that you are currently experiencing problems with Microsoft Authenticator. There is a section of Microsoft Learn (English only) dedicated to this issue, designed to provide support for Authenticator users like you.

    Here is the link to the forum Microsoft Authenticator - Microsoft Q&A, (English only) where you can ask detailed questions and share your ideas for solving the problem.

    I hope the information I have provided will help you find a better direction.

    Best  regards.

    Hannah.Z- MSFT |Microsoft Community Support Specialist

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