Dynamic Group - Can't

Question

Hello,

I made an O365 group that is Dynamic, but they want emails to go to the individual users. I've gone to admin.microsoft.com and I've tried to set it, but when I do I get an error stating "We couldn't save your change to Email settings just now. Please try again after refreshing the page."

So, instead I went to https://admin.exchange.microsoft.com and I did it there. This tells me it is successful. But if I close it, and reopen, the setting is not checked. Is there some sort of special thing I need to set for O365 Dynamic Groups to get this to work?

Answer 1

Hi Charles Brewer_420,
  Thank you for reaching out to the Microsoft community.I’m sorry to hear you’re having trouble with the dynamic group in your organization. The errors you’re encountering is likely indicate a synchronization issue on the backend.To get to the bottom of this issue, Microsoft’s support team will need to collect more detailed log information. This process typically involves the Office 365 Global Admin conducting a remote session to gather advanced logs. If necessary, a technical support engineer can escalate the issue to a specialized team for further investigation.As forum moderators we don’t have the capability to collect or analyze these logs due to privacy and access constraints, the best course of action is to engage Microsoft support directly.Here’s what your Office 365 Global Admin should do next:

1. **Submit a Service Request:**The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.
2. Contact a Reseller (if applicable): If your Office 365 subscriptions are managed through a federated partner or reseller and the Global Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.
3. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.
4. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support

If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.Thank you for your understanding and cooperation.