Share Point File

Question

Good day,

My Colleague shared 1 excel file through onedrive and left the company, nearly 10 months now suddenly on 11th NOV 2024 we were unable to access that file, can microsoft support and try to give me the file till 11 nov 2024 and it contains high value data.

I tried recovery & last file but unable to retrieve, below is the link.

I can be contacted ******@txxxxx.sa

 Log - xxxxxx and xxx on 15-08 - 2021 (New).xlsx

[PII is masked by Harry Liu MSFT Support]

Answer 1

Hi Mohammed Ilyasuddin1,

Greetings. Thank you for posting the thread to our community.

I understand your concern, it seems you cannot access to an Excel file stored in your formal colleague’s OneDrive. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

As far as I know, generally, if the user has been deleted from the organization by the admin, the admin will need to move the files you want to keep within the retention period that is set for OneDrive files. By default, the retention period is 30 days. If you don't move the files within the retention period after deleting the user, the OneDrive for the deleted user is moved to the site collection recycle bin, where it is kept for 93 days. During this time, users will no longer be able to access any shared content in the OneDrive. For the detailed info of restoring a deleted OneDrive, here is the official support article as reference for you: Restore a deleted OneDrive - SharePoint in Microsoft 365 | Microsoft Learn.

If you’ve tried restoring the deleted user’s OneDrive and still cannot retrieve the file, I’m afraid this issue needs to be investigated from back end to find the cause. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

Appreciate for your patience and understanding.

Hope you having a nice day.

Sincerely,

Harry | Microsoft Community Moderator