Microsoft 365 E5 Subscription

Question

I created an account for learning so I select the free trial. Because of family event. I forgot to cancel it before the trial expiry. Now I tried to cancel it, but it say to turn off recurring billing for cancellation. The confusing part is, there was a part mentioning the expiry on 2025, does that mean I am going to pay monthly until 2025 even though I turn off the recurring billing?

Answer 1

Dear FreeStudent

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you are meeting. For this, when you turn off recurring billing for your Microsoft 365 E5 subscription, it means that you will not be charged again after the current billing period ends. You can continue to use the subscription until it expires at the end of the subscription term. If your subscription shows an expiry date in 2025, it means that you have already paid for the subscription up to that date, and you will not be charged monthly until 2025 as long as recurring billing is turned off.

To cancel your subscription, you need to turn off recurring billing. Here’s how you can do it:

1. Go to the Manage subscription page and sign in with the same Microsoft account you used to purchase your Microsoft 365 subscription.
2. Select "Cancel subscription" (it might say "Upgrade or cancel").
3. If you don't see an option to cancel, but instead see a link that says "Turn on recurring billing," this means your subscription is already set to expire on the date shown, and you won't be automatically charged after this date.

You can get more detailed information via: Cancel a Microsoft 365 subscription - Microsoft Support and Cancel your subscription in the Microsoft 365 admin center.

If you still have some consult about this, for this, please be kindly to contact our phone support via Get support - Microsoft 365 admin | Microsoft Learn. The engineers there will give you more detailed explanation since they are focusing on Billing consult.

Hope this can help. Your understanding and co-operation are highly appreciated.

Thanks for your precious time. Have a nice day.  

Sincerely,

Katherine