lost authenticator and code access for admin of E5 365 developer subscription account

Question

Hi, about an year ago signed up as a 365 developer using a personal (outlook.com) email account.

Created a tenant and have a subscription for it (E5, keeps getting renewed). I created a custom connector, got it certified and published in the PowerAutomate marketplace too.

Now, I lost access to that (.onmicrosoft.com) account. I have the admin email and password, but not the authenticator app (changed phones). I did a password reset and have setup a new passwortd for this admin account (by getting the code to the outlook.com email id). But when I try to login even after password reset, with the new password, it still is asking me to enter the authenticator code / notification. I don't have this setup.

I logged into my developer portal using the outlook.com email address and can see my E5 subscription (and the admin email on the onmicrosoft.com domain), but I'm unable to login/access this subscription. I couldn't even raise a support case because I can't login to this onmicrosoft.com email address.

Can someone help me with the next steps / how can I get unblocked?

Answer 1

Hello Jagan Ganti,

Good day. Thank you for posting in the community!

I apologize for any inconvenience caused by Microsoft Authenticator. We mainly focus on the basics of Outlook and would like to provide guidance on your query.

For questions specifically related to multi-factor authentication, I recommend posting your concerns in the appropriate community. You can find expert support in the "Microsoft Authenticator" section in Microsoft Authenticator - Microsoft Q&A. Experts in this category have extensive knowledge of multi-factor authentication and can provide customized solutions to unique problems.

You can also check the MS Authenticator-related FAQ Common questions about the Microsoft Authenticator app - Microsoft Support

I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.

Thank you for your cooperation and understanding.

Feel free to post your questions in the Microsoft Community and we will always do our best to help you.

Sincerely,

Md Ashabul Haque | Microsoft Community Moderator