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Unable to access Microsoft 365 Developer Program account after old phone died

Anonymous
2024-10-18T13:06:04+00:00

My old phone died and when I went to add the authenticator app to the new phone - I can't sign in with my developer program account. I'm getting a bill for the usage to my main email account, but unable to login to the domain at all to do anything. I can't open a ticket - as I can't login.

Not sure what to do since I can see my account information on the Microsoft 365 Developer Program dashboard - but that is all I can do. Thank you for any help.

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2024-10-19T08:18:27+00:00

    Hello DavidMerdian,

    Thank you for using Microsoft products and posting in the community.

    I wish I could take care of your question, however, it would be more appropriate to publish it in the Microsoft Authenticator section of Microsoft Learn (English only) as more and more users are posting these questions there and you can click on "Ask a question" where there are specialists who can provide a more professional solution.

    Here is the link to the Microsoft Authenticator section:Microsoft Authenticator - Microsoft Q&A We hope that your question will be handled correctly if you contact the right service. Thank you for your understanding!Sincere greetingsArthur - MSFT | Microsoft Community Support Specialist

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