Display Issue in Microsoft Excel

Question

Hi,

My Microsoft Excel is having a major issue where the columns are whiting out and I can't see the t|ext. This is happening in all my files.

I am used to hide the titles on Excel and freeze panes in all my files. However, i am facing that problem since at 11/14/24.

See photo below.

Please help me.

Answer 1

I will report it to related team. For such bug, Microsoft will fix it as soon as possible.

Answer 2

Thank you very much for the prompt reply,

The problem is happening only in the web version, not in the app.

Is there a way to revert to an earlier version of Excel in the web version?

Answer 3

I guess it is caused by Office update. I will report it to related team.

Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn

You may try rollback office.

1. Start an Office application (such as Excel), and then select File > Account. select Update Options > Disable Updates.2. Type cmd on the start menu, right click on the Command Prompt, choose Run as Administrator3. Copy/paste these two commands one at a time and press entercd %programfiles%\Common Files\Microsoft Shared\ClickToRunofficec2rclient.exe /update user updatetoversion=16.0.18025.20160

You can also raise it to Microsoft directly.

Please contact your admin/IT department create a support ticket via Microsoft 365 Admin Center> Support> New service request. Support team there will have the correct channel and resources to help you investigate more and find what exactly the reason has caused this situation.  Get support - Microsoft 365 admin | Microsoft LearnAbout how to find the admin in your organization, you can refer to How do I find my Office 365 admin