Why are connectors not working while using Visio?

Question

When attempting to use connectors on Visio I will click on connectors and then click on the piece I am starting at and drag to the piece I am ending at. Prior to today a line would appear connecting the two shapes. Now nothing happens that is at least visible. I have checked everything I can think of and have tried what I have found online so far. Any help would be greatly appreciated.

Answer 1

Dear Jonah M.,

Thanks for posting back and confirming the scenario with us.

It seems that issue is specific to the file, we'd recommend you copy all the contents from the non-working file to the new one to check the outcome.

Happy Thanksgiving and hope you enjoy a great holiday!

Best Regards,

Rhoda

Answer 2

Rhoda,

Unfortunately, if I select all and copy to a new page it not only does not keep my colors and transparencies the same (not a huge deal and something I can work with) it breaks connectors, and the same thing starts happening again. I even tested again to make sure the new file was functioning properly when using connectors beforehand and it was. Then as soon as I paste everything into the new file connectors stop working.

Thanks,

Jonah M.

Answer 3

Dear Jonah M.,

Thanks for posting back and confirming the scenario with us.

Considering that issue reproduced when we copy and paste the content from the old file, more resources need to be involved in to help you further.

We've noticed that you post this thread under "For Business" category, we suppose you may use a work/school account with M365 subscription provided by the organization.

In this situation, if using work/school account organized by the organization, we sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

 For reference: How do I find my Microsoft 365 admin?

Otherwise, for personal account like Gmail.com, Outlook.com, Hotmail.com etc., you may contact Online Support team via Contact - Microsoft Support.

Please accept my sincere apologies for not being able to resolve the problem and for redirecting you to the related team. I regret any inconvenience this may cause. The fix to your concern can be identified through the background logs, and I suggest you raise a support ticket with Online Support team, where the related team will investigate the problem further by collecting the necessary background logs.

Once again, I apologize for the inconvenience this has caused. We appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Rhoda | Microsoft Community Moderator