Loop Component Disappeared

Question

I created a bullet list of questions in a workbook and then selected the list and clicked "Create Loop Component" in order to share it with coworkers (I did not create or share a link yet).

Then when I came back to the list in the original workbook it says "Component moved, or deleted, or you do not have access."

But how could that be possible when I'm the one who created it and had not given anyone else access yet?

What I'm running:

Safari Version 17.4 (19618.1.15.11.12)

MacBook Pro 2023, Sonoma 14.4

(brand new, I just got it so there are no extensions installed).

Answer 1

Hi Madilyn Moritz,

Greetings. Thank you for your further reply and cooperation.

I understand your concern, it seems you cannot properly use your Loop component in your workbook. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

After my research and as far as I know, the Loop components are generally stored in user’s OneDrive. For your reference: Overview of Loop components in the Microsoft 365 ecosystem | Microsoft Learn.

In that case, I suggest you can try to restore your file’s version history: Restore a previous version of a file stored in OneDrive - Microsoft Support or restore your OneDrive to a previous time: Restore your OneDrive - Microsoft Support and check whether you can restore your previous Loop component or not.

If the issue persists after you’ve tried to restore your file and OneDrive, I’m afraid this is a temporarily server-side issue needs to be investigated from back end to find the cause. The Microsoft Support Team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.

If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support.

Please accept my apologies for redirecting you to the related team support, as the moderators in this community have limited resources and permission to verify the backend information and to get the quick and better assistance, we requested for this.

Appreciate again for your patience and understanding.

Hope you having a nice day.

Sincerely,

Harry | Microsoft Community Moderator

Answer 2

It did not appear ever again, even when I refreshed it and I left the component there just in case and even now weeks later, it's still saying that. I built a new component and the component works fine, but I lost all the content from the original component and had to go off memory so it'll never be quite the same.

We have a corporate account. I have a feeling it was probably a server fluctuation then. It just happens sometimes.

We've started saving things in two places before creating a component in case it disappears since there's no solution. Just unfortunate.

Answer 3

Hi, Madilyn Moritz

Thank you for using Microsoft products and posting them to the community.

Does it appear when you refresh it? Or how about building a new one? Does the problem still appear?

If there is no problem, then there may have been a fluctuation in the Loop server or in the network at the time, and you may not have saved what you created at the time.

If the problem persists, are you a personal or corporate account? Some companies may set permissions for this.

Looking forward to your reply.

Best wishes

Aiden.C - MSFT |Microsoft Community Support Specialist