Authenticator app, same email address, different institutions

Question

Hi, I have a university account but my uni is linked with another uni so on my old phone my authenticator app had separate options for the same email address, one for each university (but again, the same email address). Now I have a different phone and I can’t add the second university option to my authenticator app because my email address is the same. Does anyone know how I can add the same email address (with a different institution) to my authenticator app? I need it to log into the Student Union.

Answer 1

Dear Grace_821,

Good day! Thank you for posting to Microsoft Community.

I do understand your query here but, as your query is related to Microsoft Authenticator app and since Microsoft has specific support channel resource for certain different support scope and attributes, we are belong to Microsoft Forum Community mainly focused on Microsoft 365 Exchange online only. Therefore, we provide some limited knowledge about some aspects of Microsoft Authenticator App related scenarios. For your query, we have a dedicated team with special expertise in Microsoft Authenticator app related queries, so would you mind to connect and place your query on our dedicated Microsoft Authenticator - Microsoft Q&A? We believe they will give you accurate and efficient solution for your concern.

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Libeamlak | Microsoft Community Moderator