Teams Rooms Basic - Remove licenses

Question

Hi,

I want to remove Teams Rooms Basic licenses because I want to delete my tenant.

I am in Microsoft 365 admin center -> Billing -> Your products

I tried "Cancel subscription", "Edit recurring billing" and "Remove licenses" in every possible combination, but there is not way to delete it immediately.

Can you help me?

Thank you very much.

Answer 1

Hi Adam Kriva,

Hope you are doing well. Thank you for your help with the Microsoft community. We will be happy to help you.

I'm sorry to hear that you're experiencing problems with subscription cancelation and tenant deletion. Based on the information you provided, it seems the subscription you have is a New Commerce Experience subscription, which can only be canceled from the Microsoft billing support team when it passes 7 days self-cancelation window.

As we are moderator from Microsoft Community, we do not have permission to view your account and cancel your subscription. It is suggested that you create a support ticket in your admin center since you couldn't reach them on phone.

You can go to Help & Support section in the bottom right corner to create ticket. Normally, support engineer will connect with you within 8 hours. For more details, please check Get support - Microsoft 365 admin | Microsoft Learn.

Thank you very much for your valuable time and cooperation. Stay safe and healthy.

Sincerely

Luckie Shi | Community Moderator

Answer 2

Some idea how to removed it now? I am not able to connect with support on phone, try it for 2 days.