How do I receive authentication codes when the codes aren’t coming to my app?

Question

My authentication app is not sending codes or even when I’m in the app it isn’t displaying any codes and I can’t access my education account or anything that requires the Authenticator app to log into. I desperately need help in order to access my stuff. The only other way I can verify is by a longer code in the app so I can’t even verify my email any other way.

Answer 1

Hello Sarah C233,

Good morning. Thank you for posting in the community!

Sincere apologies for any inconvenience this issue might be causing you. We mainly focus on the basics of Outlook and would like to provide guidance on your query.

For questions specifically related to security code/multi-factor authentication, I recommend posting your concerns in the appropriate community. You can find expert support in the "Microsoft Authenticator" section in Microsoft Authenticator - Microsoft Q&A. Experts in this category have extensive knowledge of security code/multi-factor authentication and can provide customized solutions to unique problems.

You can also check out the MS FAQ Microsoft Authenticator FAQs - Microsoft Support

I apologize for redirecting you to a different community, but I believe this step will ensure faster and more accurate assistance for your specific scenario.

Thank you for your cooperation and understanding. Feel free to post your questions in the Microsoft Community and we will always do our best to help you.

Sincerely,

Md Ashabul Haque | Microsoft Community Moderator