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Getting Error code: 0xE000002E bjief, won't complete a manual sync/forced sync or automatic sync

Anonymous
2024-08-15T16:31:58+00:00

My one note insn't syncing, I'm getting the error code 0xE000002E bjief,

When I try to force a sync it doesn't do anything, and when I click Sync Now on the shared notebook synchronization pop up it never loads (it just says Remote notebooks: 0 up to date, 1 syncing, 1 not connected).

Microsoft 365 and Office | OneNote | For business | Windows

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  2. Anonymous
    2024-08-20T08:24:14+00:00

    Hi Lindsey Y,

    Greetings. Thank you for your further reply and cooperation.

    It seems the issue persists after you’ve tried to manually sync your notebook, and you cannot create a new notebook either. For the situation you’ve encountered, I do understand the inconvenience caused and feel very sorry about it.

    Due to this situation, I’m afraid this is a temporarily server-side issue needs to be investigated from back end to find the cause. The support team has higher permission to remotely assist you and collect background logs for the root cause. This is a more efficient way in handling this case for you.

    If you are an admin, I recommend you get support by following steps from this link: Get support - Microsoft 365 admin | Microsoft Learn.

    If you are not an admin, you can contact your admin to contact Microsoft support. You can look for the way to find your admin through this link: How do I find my Microsoft 365 admin? - Microsoft Support

    Appreciate for your patience and understanding.

    Hope you having a nice day.

    Sincerely,

    Harry | Microsoft Community Moderator

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  3. Anonymous
    2024-08-19T17:46:29+00:00

    Hello,

    1. we are using the onenote for windows, I think onenote 16 (it doesn't say new OneNote)
    2. This is a work account
    3. It looks like my personal notebook isn't syncing either. When I try to make a new notebook, it says the name already exists and to pick another name (but it definitely doesn't already exist).

    Thank you for helping!!

    -Lindsey

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  4. Anonymous
    2024-08-16T06:58:24+00:00

    Hi Lindsey Y,

    Thanks for your post in Microsoft Community.

    Several users have recently reported similar issues, and we are currently investigating this. Could you please share the following information with us?

    1. Which OneNote client are you using? Is it the OneNote Web Application, OneNote for Windows 10, or the new OneNote?
    2. What type of account are you logging into OneNote with? Is it a personal account or a work account?
    3. If you copy the notes that are not syncing and paste them into a new notebook, do they sync properly? It's possible that the notes that are not syncing may be corrupted.

    Looking forward to your reply!

    Best Regards,

    Thomas C - MSFT | Microsoft Community Support Specialist

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