@mention from Excel In Outlook Notification

Question

We can create an @mention comment in Excel (desktop or web).

This generates the notification in my Outlook (desktop and web).

When I click click the notification link in web Outlook the Excel opens the web version of Excel and takes me to the file and comment so no issue.

When I click the notification link in desktop Outlook, although the Excel desktop app opens all I see is a blank Excel sheet.

The problem only happens when accessing from the desktop Outlook app and only for notifications from Excel (word and ppt notifications work from the desktop app).

[PII is masked by AJ RAJ MSFT Support]

Answer 1

I have exactly the same issue. Did you find a solution?

Best regards,

Matthias

Answer 2

Thanks for your reply AJ Raj. I'll investigate further with our IT team.

Answer 3

Dear Nick_XJ220,

Thank you for the reply.

I did the testing from my side and opening the excel file from notification bar and directly from email was working fine.

In such situation, I would recommend repairing the office apps by Repair an Office application - Microsoft Support

I would also like to suggest updating to the latest version of Microsoft Apps version.

If the above suggestion still doesn't resolve the issue, then I would like you to raise a support ticket with the help from your Global admin.

I sincerely recommend you let your Microsoft 365 Admin help you raise a support ticket from Microsoft 365 Admin Center > Support > New Service Request. Reference:  Get support - Microsoft 365 admin | Microsoft Learn

The support team has higher permission and more resource to check your issue from back end and find the root cause. This would be the most efficient way in handling this case for you.                                                                                 

Appreciate your understanding and patience.

Sincerely,

AJ RAJ| Microsoft Community Moderator

Answer 4

Hi AJ Raj

Thanks for responding. To answer your questions:

1. Are you using the NEW outlook app or the classic outlook app?
   The classic App
2. Have you tried opening the excel file from inside the outlook app rather than from notification bar?
   Yes I'm opening from within the App, both Notification pane and from the related e-mail notification. Both have the same result.
3. You mentioned the notification link in desktop Outlook, are you pointing to Windows notifications bar
   Not using Windows notifications bar, but opening from the App.

Colleagues replicate the same issue. this used to work, no issue, and has only recently become a problem.

Hope this helps.

Answer 5

Dear Nick_XJ220,

Good day and thanks for posting your question in the forum.

Per descriptions, I tried to reproduce the same scenario from my side and the excel file can be opened normally via my Outlook classic from notification bar in my windows.

I would like to ask some few questions like:

1. Are you using the NEW outlook app or the classic outlook app?
2. Have you tried opening the excel file from inside the outlook app rather than from notification bar?
3. You mentioned the notification link in desktop Outlook, are you pointing to Windows notifications bar?

Appreciate your understanding and patience.

Sincerely,

AJ RAJ| Microsoft Community Moderator