Error adding new distribution list

Question

We're currently spinning out part of our business and transferring the domain name from our current MS365 account over to a new subscription. The domain name has been successfully migrated to the new 365 subscription but we cannot add distribution lists that previously existed. This is an issue as many of our logins to services are through distribution list email domains.

Error message is:

We couldn't create the group.

Object 'OU=*************onmicrosoft.com,OU=Microsoft Exchange Hosted Organizations,DC=GBRP123A010,DC=PROD,DC=OUTLOOK,DC=COM' does not belong to partition '******************' that current AD session is bound to.

I imagine this is because I need to wait a bit longer to add new distribution lists (it's probably been under an hour since removing domain from old account and adding to new one) but we currently can't actually log in to any of our online services!

Admittedly, I may have botched it with a rather hasty attempt at migration but any thoughts on how to fix would be much appreciated!

Cheers:)

Answer 1

Dear ZakB_665636,

Good day!

Thank you for posting to the Microsoft Community. We are glad to assist.

Based on your post regarding with "Error adding new distribution list". It seems that the cause of the problem is most likely due to an error on the server backend. Because our forum lacks relevant resources and permissions, It is advised to create a service ticket in theMicrosoft 365 admin center, as they have more access permissions than on this forum, and the dedicated team of professional engineers will further assist you.

Here is how to get Online support | Microsoft Learn

1. Go to the admin center at https://admin.microsoft.com. If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. For more information, see Who has admin permissions in my business?.
2. On the bottom right side of the page, select Help & support.
3. Type a question or keyword into the text box. If you get a drop-down list, select the one closest to your question, or continue typing your question, then press Enter.
4. If the results don't help, at the bottom, select Contact Support.
5. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me. The expected wait time is indicated in the Contact support pane.

Note: If you are not using admin account, kindly reach out to your IT administration within your organization for help.

We are looking forward to your response! Thanks for your precious time. Have a nice day!