Data from Picture

Question

Data from Picture

Anonymous

When using the Data/insert from clipboard tool, it comes up with the following error:

Data From Picture

Something went wrong, we apologise for the inconvenience.

Error: Internal Error, please try later.

This has been happening for weeks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer 1

Dear Stacey,

Good day!!

I understand your concern and I would like to convey that I have tested the behavior at my end, where I can reproduce the problem from the latest version of Excel application with the difference channels of Excel app and can reproduce the problem even after clearing the cache of Power Query folder.

In this situation, the behavior we are observing could be a bug and believe the problem should be further investigated by the related development team where they can collect the fiddler logs by reproducing the problem and investigate the issue further. (We have also reported the problem to related development team from the app feedback)

So, I request you to connect with your IT admin of your organization (How do I find my Microsoft 365 admin? - Microsoft Support) and raise a new service request from the Microsoft 365 admin center so that the related development team will connect with you and investigate the issue further.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: We apologize for redirecting you to related development support team because the moderators in this community are limited with the resource for further investigation and to get a quick resolution to your problem, we requested it.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia

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Data from Picture

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