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Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hi MG_603_181,
Good day! Thank you for posting to Microsoft Community. We are happy to help you!
I am sorry to hear that you are experiencing issue with purchasing Microsoft 365 business package.
Based on the research, the error probably occurs when there is something wrong with the credit card or error on the admin portal
Please kindly try to use a different admin account to make a purchase, and if it is possible, please use a new credit card when checking out. Meanwhile, please try to use an InPrivate mode when you are logging in Microsoft 365 admin center.
If the issue persists, please create a support ticket to Microsoft billing support team and they will collect some advanced information, such as PSR and logs from the admin center and escalate to backend team for further investigation.
Please refer to this link how to create ticket in Microsoft 365 admin center Get support - Microsoft 365 admin | Microsoft Learn. You can also dial the support hotline to reach them. Please find the number for your country via this link: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn.
We appreciate your precious time and cooperation. Have a nice day!
Sincerely,
Luckie Shi | Community Moderator.