Excel Cursor Issue - Assistance Required

Question

Hello,

I’m experiencing an issue in Excel where my cursor selects the wrong cell. For example, when I click on cell A3, it selects A1 or A2 instead. This only happens in one specific file.

Summary of the problem:

• The cursor selects a cell two rows above the intended one.
• The issue occurs only in one file.

What I’ve tried:

• Restarting Excel
• Checking for Extend Selection mode
• Ensuring no filters or hidden rows/columns

Answer 1

Dear respected  Rushabh Brahmbhatt,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

I’m sorry you’re having a problem and for the situation you encountered, we deeply understand the inconvenience caused and apologize for it.

As per your description, firstly may I know are you using Microsoft Excel for web app? if yes, recently, we received similar issue in this community. When users use Excel for web(online) Excel keeps selecting the wrong cell and row.

I checked unfortunately currently there is no service incident. Since the issue happened to multiple users and I'm afraid this issue could be a temporarily server-side issue which needs to be investigated via remote section and collect logs and fixed from back end.

I would suggest you raise a support ticket from the Microsoft 365 admin center and report the issue to the related team. The more reports they receive from different customers, the more likely they will be able to find something affects users in common, do investigation and fix it soon.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: To create a support ticket, you need to have Microsoft 365 admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

Reference: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my Apologies and I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

We are redirecting you to the proper one to solve the issue. That’s why we suggest you contact your admin or IT department. They can create support ticket. Once your admin or IT contact them, they will help you as soon as possible.

I'm sorry and I apologize for that.

In the meantime, I would like to make a summary on this issue. This will also help other community members to find solution much easier of they come across the same situation:

Issue Description:

In Excel for web (browser: Edge). Excel keeps selecting the wrong cell and row.

Environment:

Office 365 for business.   

Excel online app.

Suggestion:

Since the issue happened to multiple users and I'm afraid this issue could be a temporarily server-side issue which needs to be investigated via remote section and collect logs and fixed from back end.

I would suggest you raise a support ticket from the Microsoft 365 admin center and report the issue to the related team. The more reports they receive from different customers, the more likely they will be able to find something affects users in common, do investigation and fix it soon.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: To create a support ticket, you need to have Microsoft 365 admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

Reference: How do I find my Microsoft 365 admin? - Microsoft Support

Please accept my Apologies and I do feel regret for not resolving the problem and redirecting you to the related development team but the fix to your concern can be find out through the HAR logs and suggest you raise a support ticket from the Office 365 admin center, where the related team will investigate the problem further by collecting the HAR logs.

We are redirecting you to the proper one to solve the issue. That’s why we suggest you contact your admin or IT department. They can create support ticket. Once your admin or IT contact them, they will help you as soon as possible.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Waqas Muhammad