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Computers using M365 authentication only will not recognize Admin accounts for approval

Anonymous
2024-10-02T17:22:42+00:00

I hope the subject makes sense, but we have started transitioning computer users in our company to M365 logins instead of maintaining a separate AD for it.

On a new computer, the user logs into it/Windows with their M365 User account. Everything is fine with the end-user on the computer. They can use it day-to-day normally.

Where we have an issue is when they do something that requires Administrator permissions (ie install software). They ask me for help (I am an Admin for our tenant) and I enter my M365 login (email/password) but it says the user or password is incorrect. I have verified the password is correct many times, but this keeps happening and we don't know why.

When a user logs into a computer or account by M365, it essentially joins it to the Azure AD network. So then why is it not able to verify that I am an admin for the tenant? This has been going on way too long and with too many people to not hit Microsoft's radar by now. The only way we can fix it usually is to setup a local admin account on the computer before giving it to the person, or domain joining it back to our old private AD and using those accounts.

This should be a cakewalk but I don't know why it is failing. Does anyone have some insight on this issue?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-10-02T20:31:33+00:00

    Hello Glen Palmer (Trevello),

    Good day! Thank you for posting to Microsoft Community. We will be happy to help you.

    Regarding your query about Computers using M365 authentication only not recognizing Admin accounts for approval, please understand that this query is outside our expertise. For proper assistance with this issue, please get in touch with the Microsoft Q&A Community by visiting this website: Microsoft Entra ID - Microsoft Q&A and or Active Directory - Microsoft Q&A. I am sure that our experts from that team can address your query effectively and accurately. You can also consider opening a ticket to the online support team Get support - Microsoft 365 admin | Microsoft Learn.

    Thank you for your cooperation and understanding.  Please do not hesitate to post your queries in Microsoft Community and we will always do our best to assist you!

    Sincerely,Simbarashe | Community moderator.

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