Microsoft Authenticator Issue - Hasn't transferred Two Step Authentication Accounts

Question

I recently had to get a new phone due damaging my previous one, and having recently re-installed Authenticator it hasn't transferred my accounts I use for authentication. It's the same email and Microsoft account, however.

I can't re-authenticate my previous accounts, due to their process of not letting me log in without authentication first and using the codes, which I can't access because they did not transfer.

Advice would be greatly appreciated, thank you.

PS -Wasn't sure what category to place it under, I apologise if it's wrong.

Answer 1

Hello Matthew West5,  Thanks for visiting Microsoft Community.I wish I could handle your problem, however, this question is out of reach of the response support community. It is more suitable for publishing on Microsoft Learn (English only), you can click on "Ask a question", there are experts who can provide more professional solutions in that place.Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.Microsoft Authenticator - Microsoft Q&ASincerely hope that your question will be dealt with appropriately after contact the correct department. Thank you for your understanding!Carlos - MSFT | Microsoft Community Support Specialist